The benefits of choosing a pet-friendly retirement residence

Team members at Seasons Royal Oak Village showed outstanding commitment to living our vision while leading our resident, Dolores, through an important transition. Dolores formerly lived independently with her beloved 7-year-old Shih Tzu, Molly. As her care needs increased, Dolores and her family decided it was time to move her to Memory Care at Seasons Royal Oak Village.

Times of change

While meeting with Dolores and her family it was clear Molly was an important part of her life. It was also clear that she could no longer care for her properly.

“Dolores had lots of tears through the entire process knowing she would have to say goodbye to Molly. She was holding on to promises of visits with Molly whenever possible,” says Niki Mills, General Manager, Seasons ROV.

Niki adds that, “Dolores moved in and was doing OK for the first few days. She quickly made friends and our team fell in love with her. Even so, our team members noticed how much Dolores missed Molly. Despite their best efforts, they just couldn’t fill that void in Dolores’ heart,” says Niki.

Going above and beyond

Niki contacted Danielle Stevenson, the Senior Regional Director of Guest Services, determined to change the situation.

The team ran the idea of adopting Molly by Stephanie Sanborn, the Director of Memory Care & Education, who was thrilled about it.

Adopting Molly means that Dolores and other residents will experience the benefits of having a pet, without the responsibility of day to day care. Seasons ROV excitedly welcomes Molly to her new home in Memory Care. The team surprised Dolores with the news of Molly’s arrival on Monday, January 29, 2018.

Seasons recognizes the importance of seeking out opportunities like this to create “Wow Moments” in our residents’ lives to make them feel cared for, valued and like they are at home.

Congratulations to the team at Seasons Royal Oak Village for going above and beyond for our residents.